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								International Student Refund Policy
The request for refund is made in writing to the ICT using Refund request form. The Admission Fee A$ 250.00 is not refundable in any scenario.
   1.	In the event of  Student Default : 
   1.1 Before the commencement date
If a Student cancels their enrolment before the commencement date of a course and requests a refund:
   i. Withdrawal at least 4 weeks prior to agreed start date- Full refund of tuition fee excluding Admission          fee  
   ii. Withdrawal less than 4 weeks prior to agreed start date - Refund of 70% of Tuition fee excluding        Admission fee  

1.2 After the commencement date
(a)  If a student withdraws from a course after the course starts that term's tuition   fee will be forfeited.
(b) If a student does not commence (i.e. doesn't arrive, or has not arranged with us for a later start because     of health or verifiable compassionate reason) then that term's tuition fee stands forfeited. 
(c) If a student's enrolment is terminated after course commencement as a result of a serious breach of student     visa conditions or Imperial College of Trades' policies where the student has paid the fees for one or more     terms in advance, the student will receive no refund of the current term. 
(d) Where a refund is approved by the ICT and is not due to the College defaulting, Imperial College of Trades     will make payment of refunds within 28 days of receipt of application for refund. If Imperial College of     Trades defaults, it will make the payment within 14 days. Imperial College of Trades will give the student     a statement that explains how the refund amount has been worked out.
(e) If there is a Student Default, after the agreed start date of a course no refund will be issued to the     Student.  This includes all monies paid or scheduled to be paid to the College for accommodation booking     and board.  
(f) In accordance with the Student Enrolment Agreement, the College reserves the right to invoice the student     the portion of fees owed by the student for services received from the College.

2.No refund will be issued to any Student who deferred their enrolment after the commencement date.

3.Packaged course offers
  a.Students enrolled in a package of courses seeking a refund after completing their English language course    (or any other course other than their   principal course of study), but prior to completing six months of    their principal course will be considered to have defaulted after the commencement date and will be dealt    with in accordance with  as above
  b.Where an articulation to a Higher Education course is offered as part of a package of courses a deposit to    hold a place for the student is required to be paid. This deposit is not refundable except under the    conditions of Imperial College of Trades' Default 
  c.Where a Student enrolled in a Package of Courses is eligible for a refund, the refund amount will be    calculated based on each individual course Fee. 

4.Visa Refusal
  a.If the initial visa is not granted, a refund of course fees received by the College less the AUD$250    admission fee will be issued to the International Student within 28 days of the written request;  
  b.The written request must be in the College approved form with proof of visa refusal attached; and 
  c.Without proof of refusal from the Australian Government a refund will not be granted.

5.  Local International Student
5.1 If the extension to visa is not granted, a refund of course fees received by the College will be issued to     the Local International Student less the following:
(a) AUD$250 application fee; 
(b) Portion of fees received from the student for services received from the College; and 
(c) Prescribed amounts relating to expenses that Imperial College of Trades incurred on behalf of the student     for the course, before the commencement date, within 28 days of the written request.
    This agreement, and the availability of complaints and appeals processes, does not remove the right of the     student to take action under Australia's consumer protection laws.
6. Refunds after Imperial College of Trades Default: 
If Imperial College of Trades defaults, then all monies paid less the administration Fee will be refunded within 14 days after the default day. Imperial College of Trades defaults if the course
a)  Does not start on the agreed starting day;
b)  Stops being provided after it starts and before it is completed or;
c)  Is not provided fully to the student because Imperial College of Trades has had sanctions imposed; and
d) If the College is unable to fulfill its training obligations to complete a course, then the student shall be     referred to ACPET for ongoing training management and placement at another RTO where possible.

Refund General Provisions
a. No refunds will be paid to a third party unless it is indicated and signed as a sworn affidavit  at the time     the refund application is lodged, that any refunds  due are payable to a third party;
b. Imperial College of Trades' dispute resolution processes do not circumscribe the student's right to pursue other legal remedies; 
c. This agreement and the availability of the complaints and appeals processes do not remove the right of either party to take further action under Australia's consumer protection laws for unpaid and overdue fees; and
d. The refund policy is subject to review from time to time.
7. Time limit for making refund:
Cause                                                        	Course Money Refunded   	Refund Period
-------------------------------------------------------------------------------------------------------------
Visa Application refusal	                                          Full refund	        28 days
Visa Cancelled or extension refusal	                                    No Refund	        N/A
Student Default: Withdrawal at least 4 weeks before agreed start date	  Full refund	        28 days
Student Default: Withdrawal less than 4 weeks before agreed start date	          70%	        28 days
Student Default: Withdrawal after agreed start date	                    No Refund	        N/A

Provider Default: Course does not start on agreed starting date.          Full Refund	        14 days
 Stops being provided after it start and before it is completed.
 Is not provided fully to the student because Imperial College of 
 Trades has had sanctions imposed.	

8. Consumer Protection
The ESOS legislation provides consumer protection only if the institution defaults on the course the student is enrolled in. This protection includes either a refund, or if a refund is not possible, placement in an alternative course through the Tuition Assurance Scheme.

Student agreement
9. In seeking a contract to enrol in a course(s) at ICT, the Applicant agrees: 
->	That the information provided by the Applicant in the application is complete and correct; 
->	That the Applicant agrees to be bound by ICT rules and regulations and any amendments made to the rules and regulations; 
->	That the Applicant agrees to undertake a testing requirement prior to any course entry, if deemed necessary by ICT; 
->	That the Applicant agrees to observe DIAC student visa requirements; 
->	That the Applicant agrees to pay all required fees on or by the due date as notified in writing by ICT or as per the invoice. A penalty of $100 per week applies for late payment; 
->	That Applicant agrees to pay $ 200 for the reset of each NYC (fail) unit of competency found after the study term is over except where exceptional circumstances exist.
->	That ICT will access these fees in accordance with the procedures established by the State Government. 
->	That changes or variations by the Applicant to this contract attract a $50 administrative fee; 
->	That ICT reserves the right to accept or reject any application for enrolment at its discretion; 
->	That ICT reserves the right to cancel any course prior to the commencement date of the course, should it deem necessary and that in that event, ICT shall refund all payments received from the Applicant; 
->	That if ICT defaults, refunds of amounts owed to the student will be made within 14 days under section 27.1 of ESOS act. If a student defaults, refunds are made in accordance with the policy below and are payable within 4 weeks after receiving a written claim (section 27.2 of ESOS act);
->	The extension of COE on student request will attract $500 plus course fee as applicable.
Other conditions:
->	ICT reserves the right to withhold the granting of the award attained by any student, if student's fees remains outstanding. 
->	The Refund policy applies equally to all students including students who have Permanent Residency or Australian Citizenship. 
->	This agreement, and the availability of complaints and appeals processes, does not remove a student's right to take action under Australia's consumer protection laws.
->	ICT's dispute resolution processes do not circumscribe the student's right to pursue other legal remedies. 
->	The students should refer to ICT's Student Complaints & Appeals Procedure if they wish to appeal against the Refund Policy. 
->	ICT will refund any monies due to the student or to the student's education agent (where applicable and specified in the Agreement with student). 

Any information that is provided to ICT or that ICT collects about the student can be given to authorized State and Commonwealth Agencies, TAS and ESOS Assurance Fund Manager.

NOTE: All applications for refund must be made in writing by way of the Application for Refund form (available from the ICT office or education agent) and submitted to the Manager-Administration by email, registered mail, courier or personal delivery as soon as practicable.
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